Return and Refund Policy for Pearl's Shea Butter

Thank you for choosing Pearl's Shea Butter. We strive to provide you with the highest quality products and exceptional customer service. In the event that you are not fully satisfied with your purchase, we offer a return and refund policy to ensure your complete satisfaction.

1. Returns:

1.1 Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is also required.

1.2 Timeframe: You may initiate a return within [number of days] days from the date of purchase.

1.3 Return Process: To initiate a return, please contact our customer support team through the provided channels on our website. Our team will guide you through the return process and provide you with the necessary instructions.

1.4 Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned item.

1. Refunds:

2.1 Eligibility: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will only be issued for eligible items as described in Section 1.

2.2 Refund Process: If your return is approved, we will initiate a refund to the original method of payment used for the purchase. Please note that it may take some time for the refund to be processed and for the credit to be reflected in your account.

2.3 Non-Refundable Items: Certain items are non-refundable, including gift cards, downloadable products, and personalized or customized items unless they are defective or damaged upon arrival.

1. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in Section 1 and place a new order for the desired item.

1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, refund, or store credit, depending on the circumstances.

1. Exceptions:

Please note that our return and refund policy may not apply to products purchased through third-party retailers. In such cases, please refer to the return and refund policies of the respective retailer.

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team through the provided channels on our website. We are here to assist you and ensure your satisfaction with our products.

Last updated: June4 th, 2023